We bought this Dell Latitude D600 from a flea market late last year, soon after we got a message stating the Windows program was counterfeit. We immediately phoned Dell to find out was it true, before they would even speak to us we needed to register this under my husband's name, which we did, and they in turn will send us a new CD. They didn't do this. Not 1 Dell customer service agents tell us to go to a website and do this ourselves and if we had any problems to call and they would help. After not receiving the replacement, we called them again to find out that the agent didn't register the laptop and so we registered it with another agent who told us it will take 5-10 days for it to go through and the CD will be sent once this happens. To make this short, we got tired of waiting and called them to see what Windows CD we needed, they told us Vista was compatible with this laptop. When it didn't install properly, we called again and were told to go out and buy a 2 Gigabyte memory chip and back up the programs we wanted and Vista would do the rest. Then it wouldn't even turn on!! Over the Christmas Holiday, due to the B.S. Dell told us to buy ( we had to go out and buy the XP Home) and then taking this in to the "" Geek Squad "" who told us that the hard drives were not installed & they downloaded this for us. We spent over $600 in 1 day because they kept giving us wrong information. We spent over 32 hrs on the phone with them to figure out why the laptop was not working, now our cellphone bill is over $1,400 ( we went way over on our minutes). They screwed us so damned bad, the money we set aside for my meds was used because Dell said we needed to go out and buy this that and the other, all of it was unnecessary. Now, they're saying that this is registered under our name, but it is also still in the original owners name and we are having even more problems than before with this laptop. They didn't tell us that we can register this online, only for us to keep calling
Cons: They're money hungry. They'll lie to you. The language barrier is horrific and They treat you as a joke.