This is in response to the prior post by beardiemom
The customer came into our showroom with sample of wood from another store inquiring to see if we could get it for her. She said she would take care of the installation and only wanted to order material. She claimed that her pets had destroyed her previous wood floors and wanted to replace it. We had a sample of the wood she was looking for and she purchased and installed it herself.
A year and a half later she comes to complain that her wood floors are scratched. The wood company representative goes to her house for an inspection and determined that her large dogs destroyed her wood as they had the previous floors. The customer needed to put tile or other hard surface as was recommended to her but she refused.