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Debra Service Ctr - 2 Reviews - 3431 Summer Ave, Memphis, TN - TV Repair Reviews - Phone (901) 323-0325

Debra Service Ctr

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3431 Summer Ave
Memphis, TN 38122
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(901) 323-0325
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Main categories:

Consumer Electronics , TV , TV Repair

Related categories:

Retail Shopping , Home Electronics

Reviews

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DO NOT go to this service center for your electronics. They are the worst sevice that I have ever encountered. My TV was being fixed by them since Nov 08. They ordered the wrong p...

Bad Service and Rude lady on the phone 4/1/2009

DO NOT go to this service center for your electronics. They are the worst sevice that I have ever encountered. My TV was being fixed by them since Nov 08. They ordered the wrong part, they would not even follow up after they recieved the part. I had to continously call them to even get them to fix anything. They did not fix my TV at all, and after 4 months, C.City agreed to give me a new one. The lady who picks up the phone (Caroline) is VERY rude and she is not at all helpful in resolving any issues. She has slammed down the phone once on me. C.City then went bkpt, so I never got my TV and my warranty was transfered to AON. AON asked me for the paperwork previously stating that the TV doesnt work, but Debra service center, inspite of MULTIPLE requests, never sent me the Work Order or statement saying the TV cant be fixed. They keep giving excuses and never follow up with sending it. Really terrible sevice. I am stuck with a TV that I have to start all over again with repair. Cons: No customer service, dont follow up, dont keep paperwork more

Service Skills need improvement!!! 10/22/2008

From the moment she answers the telepone you know what kind of service you are getting. Lacking in customer service and managerial skills. Do not recommend! Trying to get parts ordered takes a few days, then trying to set up a specific time for service is another week or so ,and then two weeks go by with no tv. serviced. Then once the tv is fixed, if something goes wrong ,good luck getting them to properly diagnose the set, she (the owner and supervisor) will just hang up on you!!! *** Please note the technician is great ****but to get service is another story. Pros: Technician great! Cons: Rude Owner and Supervisor more
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Additional information

  • Neighborhoods:

    East Memphis/Colonial/Yorkshire
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