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Day Power Equipment - 1 Reviews - 5990 S 1900 W, Roy, UT - Lawn & Garden Reviews - Phone (855) 245-4633

Day Power Equipment

5990 S 1900 W
Roy, UT 84067
(855) 245-4633
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They need treat people better. I have spent a couple thousand dollars there and they wanted $15 for a piece of tubing that cost them .30 cents. I have taken my money to the smal...

Editorial review from Citysearch 10/15/2015

Don't give these guys any of your money. I asked them to fix 2 things on my mower. They fixed the things I asked about, then went ahead and replaced the belts without calling me first. My bill was double the amount we had talked about. When I asked why they replaced the belts without calling, I was told that it needed to be done. Since I own the mower and I am the one who has to pay the bill I should be the one who determines the work that gets done. Jerry told me they were 2-3 weeks out, they took almost 4 weeks to do the work. The part that really gets me is the fact that my mower had a brand new battery and was running fine when I dropped it off. When I picked it up they said the battery was dead so they couldn't start it. When I got it home I jump started it or tried to start it, and it wouldn't run. What kind of mechanics are they where they can take an operable piece of equipment and return it to the customer in worse condition. more

Editorial review from Citysearch 5/19/2014

We give Day?s Power Equipment a five star rating. We dealt with another small engine/mower repair company in South Ogden for years. When our latest purchase of a Toro mower needed warranty repair work this company would not return our mower unless we paid them an additional charge. His reasoning was Toro did not pay him enough for his time. The mower again failed to operate shortly after we started to mow. A friend suggested Day?s; they not only correct the initial problem but identified several other problems the other company failed to correct. The cost to us, zero, all covered by the Toro warranty. Since then we have purchased other power products from Day?s and are completely satisfied with the purchases and the services we have received. more

Editorial review from Citysearch 4/16/2013

Don't go here! I called Day's for a blade sharpening. I talked to Jerry and was told to get their Simple Service, $50. I agreed because I didn't know if other things were wrong with the mower. I entered the business, talked to Jerry and asked for the Simple Service. He helped me, told me they were about 2 weeks out, and helped me unload my mower. As I was getting in my car to leave, Jerry asked if I had started the mower this year. I said that I hadn't. He said, Should we get it started? I said, Yes. Little did I know what that meant. I received a phone call 2 weeks later saying that my total was $130. I didn't argue, but went in and tried to question about the extra charges. I was helped by Jerry again. I asked about the extra charges, and why I wasn't informed of the increased charges before fixing the mower. I stated I didn't feel like it was fair for me to have to pay nearly 3 times the agreed amount without being informed. His son was in the room and immediately attacked me (not necessarily to my face, but in earshot) about how he was sick of people coming in not wanting to pay for the service that they did. Jerry tried to quiet him and the son left the room. Then Jerry tried to explain that if it says ""make sure it starts"" on the ticket that the mechanics do everything to get it started, and don't have time (due to the amount of mowers they service) to call every customer to assure permission. He did offer me 20% off my price, but next thing I know, I find myself on the son's phone with the owner. The son had called to complain about my situation and the fact that his dad was going to offer me 20% off. I told the owner of my issue and he told me that anywhere I go they aren't going to call for permission. I don't know what standard protocol is for small engines, but anytime I have had my car fixed, they ALWAYS call and tell me what the price will be, BEFORE; they don't just do it. He reiterated the fact that his guys can't call everyone, and that they have to do what was on the ticket. He then superseded Jerry's original 20% off and only offered me 10%. I tried to ask him if a bill is going to increase by almost $100, don't you think that it should warrant a phone call? He repeated his 10% offer. I gave the phone back to Jerry and the son said something like ""what the hell are you thinking giving him 10%? He gave us permission to get the engine started. Why don't we just take all of the stuff off and you can have your mower back? It won't work, but you can have it. Or, even if we did call you and said it won't start you would have said Start it then. Right?!"" I replied ""I don't even know if the mower is worth $130. I may have just told you No, I will just go get a brand new mower."" Jerry said, ""Well Dan, next time you will know to say 'give me an estimate' and we will put it in the box here so we know to call you."" I said, ""Jerry, there won't be a next time. I am not coming back here after the way I have been treated today."" They showed me a stack of their service tickets and said, ""We have plenty of work; we don't need you!"" I said to the son, ""Man, this is the worst I have ever been treated by anyone in business. You have sworn and argued with me."" He interrupted, ""I didn't swear! What did I say?"" While trying to remember the exact phrase, he said ""that's right you can't because you're a liar."" ""I'm a liar?"" ""Yes, you're a liar."" I said, ""You're a real piece of work."" Jerry showed me the itemized order and said they added a new blade because ""if OSHA found out that we gave you the blade that way we would get in trouble."" I said ""I wish you would have called me before you just added a new blade."" I said ""I have been in business and customer service a while and this is the worst I've ever been treated. I paid. They helped me get my snow-covered (all mowers were snow-covered) mower and left. Can that be good on a mower? My grief is how I was treated. What ever happened to the saying, the customer is always right? more

Bad customer service! 2/6/2012

They need treat people better. I have spent a couple thousand dollars there and they wanted $15 for a piece of tubing that cost them .30 cents. I have taken my money to the small engine repair to a nice place on 12 th street. Which set me up for free. more
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