Every guy wants his fiance to be happy on the big day and wants her to feel good about her dress. We are one week away and are scrambling to undo the mess that David's Bridal has created for us.
When my fiance came home upset tonight, I listened to the story and became irate with this store. For the final fitting today, the person that she was scheduled to meet took the day off and never called to reschedule. The other sales staff were unhelpful, and worse, just didn't care. Instead of trying to fix the alterations and make their customer feel good, they talked about additional alternation charges and rush charges.
If you had a good experience at this store, you should feel lucky. For those who are considering this store, it is clear that we would recommend looking for an alternative. We don't want you to have a similar experience as us.
Cons: Terrible Customer Service