I'd been going to David Word Auto for over a year. They just lost one of their loyal customers today. I made an appt. for an oil change, state inspection, tire rotation & balance and air filter change. I also asked them to check fluids, belts and hoses. When I dropped my car off, I asked them to call me if anything unexpected came up as well as when it was ready to be picked up. The last time I was in, I was ""encouraged"" to get a 30K mile ""checkup,"" which I declined. Today, I was asked how many miles I had on my car (over 36K), and was asked the same question. I said I hadn't gotten the 30K check-up. I knew I was in for trouble then.
Pros: Convenience to business
Cons: Very condescending to women, smug attitude, mechanic made joke about mentally retarded whichI did not appreciate. Didn't call when requested (re: unexpected repair)