I was a thoroughly embedded Honda and David Hobbs customer until the service department dented my car.
I bought a used Civic from them. I was happy with the car and pleasantly surprised with the experience. I took the civic there for its periodic maintenance and for some bodywork when someone backed into me in a parking lot. I was impressed with how courteous, helpful and efficient their service department was. I planned on buy all my cars from David Hobbs.
Until, and this is a big until, the service department returned my car with a dent in the door. That’s when I saw the other face of David Hobbs. The service manager said I needed to talk to my service representative. The service representative said I needed to talk to the service manger. Who ever I needed to talk to was conveniently never there, and neither would return my phone calls. After a week of this they sent me to the dealership director. I don’t have enough expletives to describe my experience with this person. He was very condescending and engaged me in a circular argument that went on for an hour. He offered to fix my door at cost. It would look better, but not it’s original appearance. Swell! I was happy to leave and never come back, which is what I think they wanted.
I believe that they track how much they make off each customer and can quickly make decisions about the value of each customers business. They chose to lose mine. Can anyone recommend a good Toyota dealer?