Dr. Douglas is a friendly dentist. He always remembers to ask how other members of your family are doing with whatever procedure they had done. All the little offices face the center of the building where you can watch a fountain and look at all the pretty plants. Very relaxing. The office staff is very friendly and proffessional. The waiting room has a tv, magazines and a refrigerator with sugar free drinks. When you become a new pataient they send you a thank you card. A nice personal touch. They also seem to be on time with their appointments.