We had used Davey Lawn and Tree Service from the the Lawrence Office for the past eight years. I contacted them at the end of March to ask where our renewal package was and asked to speak to Susan, whom I normally deal with in that office. Susan did not return the call, so I called again. Susan told me that Miles Stephens, the District Manager, said that they were not renewing our contract because we were displeased with the service. We never told them we did not like the service and had continually renewed the contract with them because we felt their service was fine and they honored the contract to come back when they missed a portion of the yard. I asked how he came up with such an assumption and told her that I had thrown away mail from other lawn treatments this spring because we planned on using Davey again. Susan said Miles Stephens, the District Manager, would call back to discuss this. I asked her to ask him to call after 1:00 PM when I was home. Miles called anyway in the morning and left a message saying that he would call after 1:00 PM that day, but never did. I contacted the office at the end of the day and asked to speak to Miles because he had not returned the call as he said he would . Nancy told me she would not discuss anything with me because I had asked to spek to Susan instead of her that morning. I told her that I always speak with Susan because she knows our contract info. Nancy said she ""would not tell me what was going on, even though she knew."" That is really immature and unprofessional. Why would they wait until I called if they knew months ago they were going to cancel our service? Why can't Miles tell us what is really going on and is making up reasons why they cannot treat the yard?
Cons: Good managers don't treat customers this way