I called and asked how much highlights cost. I spoke with Rachael and was told approx. $75 dollars. I went in, told her I wanted blonde blonde blonde hilights, even showed her pictures. When she was done, my highlights were not even close to blonde, and she charged me $195.00 DOLLARS!!! Yes, you read that correctly. Who does she think she is, Ken Paves?? Its North Fort Myers, not New York City. At first I thought she was kidding. She wasnt. And at no time did she tell me it would be more than her original quote. I could not believe it! When I questioned the bill, all I got was additude, like ""How Dare I Question Her"". I just paid and left. NEVER AGAIN. BEWARE. She took advantage of me and got away with it. The peope who have had positive experiences there obvioulsly did not have Rachael as their stylist. I ended up going somewhere else and paying again to have it done right! The only thing I can do about it is share my terrible experience with others, which is exactly what I do, every chance I get.