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Darcars Lexus Of Silver Spring - 1 Reviews - 2505 Prosperity Ter, Silver Spring, MD - Car Dealers Reviews - Phone (301) 680-0400

Darcars Lexus Of Silver Spring

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2505 Prosperity Ter
Silver Spring, MD 20904
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(301) 680-0400
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Darcars Lexus Of Silver Spring - Silver Spring, MD

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I brought my Lexus in for a key replacement on 5/17/2011. They replaced the key, battery, and ,supposedly, did some other work. The total bill was $1881.09. Few days ago 6/22/2011...

Dishonest 6/29/2011

I brought my Lexus in for a key replacement on 5/17/2011. They replaced the key, battery, and ,supposedly, did some other work. The total bill was $1881.09. Few days ago 6/22/2011), they called me from Lexus of Silver Spring to tell it was done and I needed to pick it up. So I went to pick it up, turnes out, my bumper is brocken, piece is missing, and the left headlight is not working. The employees of the place - mechanics, managers, general manager, all denied that those damages were done at their shop and re not willing to repair or cover the cost of repair. They said that probably towing truck did that, but I am positive that the damages werent there when I saw it in their shop last time, a week after it was dropped off by towing truck. I really dont know what to do. None of the employees at the dealership are being helpful. I have a feeling, that someone had been driving that car before they called to tell me it was done. And, now they are trying to cover themselves up. They won't let me see surveiliance cameras, and not taking any responsibilties for what had happened at their shop. The general manager says he believes his mechanic, because he has worked there for 25 years, and assumes that I am lying. And, another thing, they never gave me a total estimate for the service, in the first place. Every time they called, after the car was dropped off it was ""probably this much"" - a different price. I said, do everything you need, just want my car up and running. And how could they call me to tell it was done, if the left headlights is not working and the bumper is messed up? I am not trying to get something for free or get money out of the company. I just want my bumper and the left headlight as it was before I took it to Lexus of Silver Spring. more
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Owner Message

  • Whether you come in to drive a New or Certified Pre-Owned Lexus, or get help with financing, leasing, or service, you will see how Lexus of Silver Spring gives you the service you deserve. At DARCARS Lexus of Silver Spring you can count on first class service. Everyone of our associates has a great knowledge of Lexus products as well as a solid understanding of what it takes to satisfy each and every customer. We all realize that in order to successfully operate a dealership, we need to exceed each and every customer's expectations. Our promise to you is very simple. At DARCARS Lexus of Silver Spring you will be treated professionally every time you are in our store. We will provide you with the information you are looking for and will never pressure you into a decision.\n\nIt's our mission to provide the drivers of Silver Spring, MD and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. We go above and beyond to implement our expertise and experience to assist your every need.\n\nOur vast inventory unites uncompromising quality with grandeur. Our model selection includes a wide array of Lexus Cars, SUVs and Hybrids which include the LS, GS, ES & IS Sedans, LFA & IS F Performance, IS C Convertible, LX, GX & RX Luxury Utility and LS, GS, RX, & CT Hybrid vehicles. Make an appointment today to test drive one of vehicles from 2000 to 2015 models, our dealership has a Lexus that's perfect for you.\n\nAs Your local Lexus Auto Dealer, Lexus of Silver Spring is proud to provide new and used Lexus cars, parts, accessories and service to the fine drivers of Washington D.C., Columbia, Ellicott City, Bowie, Laurel, Clarksville, Fulton, Olney, Ashton and surrounding areas. Call or visit Lexus of Silver Spring today to experience the finest luxur

Additional information

  • Hours:

    Mon - Fri: 9:00 am - 9:30 pm Sat: 9:00 am - 8:00 pm Sun: 12:00 pm - 5:00 pm
  • Payments:

    Master Card, Discover, Visa
  • Neighborhoods:

    Calverton
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