I brought my Lexus in for a key replacement on 5/17/2011. They replaced the key, battery, and ,supposedly, did some other work. The total bill was $1881.09. Few days ago 6/22/2011), they called me from Lexus of Silver Spring to tell it was done and I needed to pick it up. So I went to pick it up, turnes out, my bumper is brocken, piece is missing, and the left headlight is not working. The employees of the place - mechanics, managers, general manager, all denied that those damages were done at their shop and re not willing to repair or cover the cost of repair. They said that probably towing truck did that, but I am positive that the damages werent there when I saw it in their shop last time, a week after it was dropped off by towing truck. I really dont know what to do. None of the employees at the dealership are being helpful. I have a feeling, that someone had been driving that car before they called to tell me it was done. And, now they are trying to cover themselves up. They won't let me see surveiliance cameras, and not taking any responsibilties for what had happened at their shop. The general manager says he believes his mechanic, because he has worked there for 25 years, and assumes that I am lying.
And, another thing, they never gave me a total estimate for the service, in the first place. Every time they called, after the car was dropped off it was ""probably this much"" - a different price. I said, do everything you need, just want my car up and running. And how could they call me to tell it was done, if the left headlights is not working and the bumper is messed up?
I am not trying to get something for free or get money out of the company. I just want my bumper and the left headlight as it was before I took it to Lexus of Silver Spring.