We just bought a new house and wouldn't you know it- the water softener died within the first 2 months- Called this company as I have never purchased or had a water softener fixed. They were great- Unfortunately the water softener was unfixable. We took a water sample down for a FREE test and were able to get a new softener- Great prices- Competitive with the bigger stores ie. Sears, Home Depot. Great workers too!