I've been going to Tracey for 20 years. I've had many hairstyles, many lenghts and many colors over the years and I've NEVER been unhappy with any of it. Tracey is not only one of the most FUN people I know, but SHE KNOWS HAIR!! She makes you feel like you are her only customer. She takes her time with you whether it is your 1st visit or your 1,000th visit with her. She really listens to what you want and she knows what will and will not work with YOUR hair. She will help you make a decision about what to do with your hair if you ask her, but she never tries to force anything on you... neither product, choice of color, perm or no perm, or choice of cut. She does exactly what you ask her to do unless it would be harmful to your hair. She will readily tell you that....even if it takes money out of her pocket. She is genuinely interested in your being a happy customer. I wouldn't trade her for the WORLD!!! I have turned many a friend onto Tracey and no one has ever been disappointed!!!