As someone who has personally experienced this DQ many many times over the years here is a true review... this DQ has relatively good customer service. they generally score well on the health inspections and the food is always very good. Every year when it gets hot and humid in Georgia.. and to be honest even if it is snowing... the people of Newnan GA flock to this DQ because the food is that good. As we all know... when a business is busy trash bins have to be changed whether there are customers in the store or not... and yes... it being a dairy product that melts sometimes when you change the trash it will get on the floor. That is just how it goes sometimes. And have you ever heard of a store or even home for that matter that from time to time doesn't have something that goes wrong, either air conditioning or what not. Unfortunately... there air went out on a hot day. Same goes with the bathroom... sometimes is complicated to clean restrooms when you are busy doing your job... that is just how it is. For years and years i witnessed ball teams, church groups, kids after school and daily customers come back time and time again. If these groups and people had such horrible experiences trust me... they would not have come back... so obviously one bad experience should not effect your decision on going to this DQ.