I used Dai Ichi for the first (and last) time recently. I travel often, but usually use the internet for my plane reservations. The travel agent I used was a poor communicator, didn't call back when she said she would, would say one thing and then the opposite later, and had poor follow though. I never felt assured that things were being taken care of unless I was VERY specific (and even then, some things didn't get taken care of). I don't know if the travel agent was new to her job or if she just didn't know how most travel agents operate, either way, I'll never use Dai Ichi again.