My copiers were broke down most of four months. I have mid /high volume copiers and depend on them for the very heart of my business. The technician couldn't and didn't have the skills to fix ANY of the copiers leaving us high and dry. Dahill refused any loaner machines. I found out through the process that the technicians are only ALLOWED to use $12-16 average for parts usage to fix copiers in their area. They get fired if they go over the parts cost. They refused to buy a $60 fuser unit to fix my one machine. The called me crazy and a liar and denied the issues.\r
I DON'T recommend them to anyone. Would you intrust such an investment to a company knowing that the technicians are PAID to NOT BUY or USE parts to fix a machine??? I am going elsewhere with my business. There are numerous competitors that have a written contract for loaners, are cheaper, and less response time. Shop around. This isn't the same Dahill that we did business with in 2003 when it got sold to Global Imaging.
Pros: A copier
Cons: techs are barred from using expensive parts, have a quota to keep cost of fix down, company forgets about you and need for loaners