Something can be said for not getting your computer fixed by some pimple faced kid at chain store. The guy at DSM is a nice guy and does great work. DSM will do a FREE bench-test for a repair estimate or upgrade of your PC, and will guarantee trade-in buy-back for any new computer you purchase. And they make house calls. You aren't going to find the same kind of service anywhere else. You can also get a nice selection of parts and other new accessories.