We were there for a Friday night ""Datenight"". We got there early, so seating wasn't a problem, although the line when we left was long. Ambience was amazing, the decor and garden are second to none here in Denver. The cut off logs they use a seats look amazing but are extremely uncomfortable. Service was extremely disappointing. When the staff came out (not very often), they weren't friendly, helpful or courteous. They greet you in Japanese when you come in, as many Japanese restaurants do. I attempted to practice my Japanese and tried to order tea (after a long wait to flag down the non-existant waitress). Unfortunately, she didn't speak Japanese. Not a problem, but the obvious, impatient, and loud sigh followed by a ""uh!"" was not appreciated. I've been to Japan several times and my wife is Japanese. The food they serve there may fool people that don't know Japanese food, but let me assure you, it is NOT authentic Japanese country cooking. The increadible ambience, coupled with a generally unknowing public, and the expectations that ""this must be good with these prices"" are what wins this restaurant the awards it has received. The food was obviously disappointing from somebody expecting authentic, but would be good for somebody who doesn't know the difference. Also, don't expect the staff to be knowledgable. They mis-identified several of the dishes they served us! The policy with the condiments is absurd also. If they don't want to put it on the table, fine, but if it's requested then I feel it should be provided. For the price we were paying, we felt the only thing going for it was the ambience. I will NEVER go here again, even if somebody else was paying. I'd just tell them to drop me off at the Burger King a block up the street!
Cons: Service, uncomfortable seats, service, price, not authentic, did I mention SERVICE!