We bought a car from CarMax, and then my husband actually got a quote for the same model at DCH for WAY LESS, so we went to check it out. Mark, the online sales manager, sat with us and a Sales associate (Mark can't actually sell cars, but the Sales assoc's can) and he made sure that we got exactly the price he had quoted us. We returned the other car to CarMax, and bought the DCH one instead! The car we ended up with was NEWER than the CarMax car and had LESS miles on it by thousands! Not to mention the priceless Toyota-certified warranty, which CarMax doesn't offer unless you pay some ridiculous amount. Mark and the Sales associate stayed past the dealership's hours to help us work through all the paperwork (we got there late after being at CarMax all day, and since it is our first big purchase as a married couple, we were nervous and read ALL the fine print). Mark and the associate were very patient with us and kind, and answered all of our questions. I didn't want the car alarm because it increased the price, and they were happy to remove it for me! Any time you are making a large purchase like this, you should ALWAYS read all of the paperwork. When you work with humans, there will always be human errors (ever made a mistake at YOUR job?), so be smart with your money and read things you sign your name on! There was a discrepancy on our paperwork, but my husband caught it and the finance guy corrected it immediately and apologized for the error. It was a REALLY great experience, we learned a lot, and they were all very gentle with us. No one tried to influence our decisions at any point, and they were helpful and patient. I would definitely go here again, but I highly recommend getting a quote from Mark first! He is the nicest guy, and you can tell the second you meet him, and he really tries to give customers the best deal possible. We wanted him to get a good commission from us when he helped us get such a low price, and he reassured us that he doesn't GET commission on the cars since he doesn't actually sell them, the Sales people do. That's a pretty darn good guarantee that he has no incentive not to give the lowest price! And just wait til you meet Mark, you'll wanna hug him!! My husband and I both did, and he spent so much time helping us throughout the deal that we feel like great friends now! Where else have you ever heard of people feeling like great friends with the guy at the car lot?? Haha PS: I LOVE my new Yaris!!! Thank you, Mark!!!!