Can't speak for any other staff here (except for the receptionist, who was professional but without being the slightest bit pretentious), but Nancy at DM is FABULOUS. I have very very difficult hair to cut, and on my FIRST VISIT with her, I felt better rapport, better understanding and knowledge, etc. than I have at any salon I think I've ever been to. I had been going to John Robert's and was very dissatisfied. I came here for a "fix up" cut and it looks absolutely fantastic. This is a tiny salon in Cleveland Heights where you really get fantastic attention, start to finish, from your stylist. Granted, I'm waiting to see the consistency, etc., but I'm honestly not the least concerned. I felt I was really in competent hands. HIGHLY recommended!
Pros: Very knowledgeable. Understands clients' needs. Great communication. Great skill.
Cons: None so far!