I called Cycle Tech on 6/3/2008 to inquire about having a set of shocks installed that I had purchased earlier from another source. They told me that the soonest they could do the work would be the middle of the following week. I told them that my time was flexible so if they would just name a time I'd be there to have the work done while I wait. They informed me that I would have to leave the bike. Installing a set of shocks is about the simplest job I could think of, yet, even with several days lead time, they would require that I leave the bike. I would have done the work myself except for the fact that I don't have a garage where I can do the work, nor did I have sufficient tools, like a jack and the required torx bit and torque wrench.
Cons: Indifferent customer service