Custom Auto Craft

There wasn't an option on here that allowed me to give the company ZERO stars. Which is odd. But for this company, giving them a star is extremely generous. I went in for a quote last weekend and I had to park my car right across the door of the building because there were so many cars in the lot that needed work. As i walked into the building, there was an argument going on that was escalating between two people. Im guessing that it was a customer that wasn't satisfied with their work. I had read the reviews on here but I figured that maybe things change, but they had not. My quote took 2 minutes from a guy that only took one picture of the damage and then immediately wanted my insurance information. I asked for paper work and the guy drew a blank. His phone rang and he had a 5 min long conversation with his ""baby momma"" (as he refferred to her several times) I was just amazed at how rude this was, so I left. As I drove away one the guys ran to my car and tapped the side of it to grab my attention. So i stopped and the guy asked me to come back in, and then offered a discount. So I did. We sat at the guys desk and he kept apoligizing, his phone rang again, and i waited again. When that was done, he wanted to show me some of their previous work that was on the company website. He clicked on the browser and first check his Facebook and Myspace accounts. And that where I just figured these were kids I was with. What a waste of time. I left and got the work done somewhere else. DONT waste your TIME HERE Thanks for providing these reviews Citysearch Pros: They didn't take long let you know they're lazy Cons: They're rude/unprofessional more

Best place in Los angeles, clean friendly, quality is excellent, timely manner and very Customer Service oriented. You need to check it out to believe it. especially with there pick and delivery you cant beat it.\r Pros: Delivered as promised, and made you feel like your home more

Taking my car here was the worst mistake ever! I must admit that when I first read some of the reviews on here, I thought it seemed like a great place to take my car - i was dead WRONG! They ended up charging more than 30% over their estimate, took 1 week longer than they originally said it would take, and even after I picked up the car, it still had a major accident-related issue that they refused to fix!! The owner was completely RUDE and honestly - if you are a female - DO NOT go there alone. The shop workers stare, and one might even be balsy enough to comment on your legs like they did to me (I was dressed in a suit!). By far the worst service and results I have ever received. There are many other body shops in LA, i recommend this be a LAST resort. Pros: locatoin Cons: CUSTOMER, SERVICE, TIMELINESS, PRICE more

From the second I stepped in to their lobby I was greeted with smiles and care. (you don't see that in to many repair places). The girl in the office was quick to help me with my claim, call a rental, get approval from my Insurance company. They even ask how many times I wanted to be updated through out the repair process. 2 weeks later I got a phone call saying my vehicle was ready to pickup or they could even deliver it and pick up the rental thats what I call service, I told them I would pick it up myself so when I got thier and saw my vehicle I could not believe my eyes they even went the extra step to detail my vehicle in and out.. It looked like a mirror the paint was shinning, It looked like nothing ever happened. Custom Auto Craft Collision Centers you rock.... I even meet the legendary Arno everyone seems to talk about he out lives his reputation in so many ways. After this expirance I would never dare go any where else... Pros: Fast, honest, delivers as promised Cons: A little bit of a drive but worth it more

From the time I walked into the shop, from the receptionist to the owner (great personality and level of professionalism!), to the time it took for the repairs in my car to be completed, I cannot say enough about how happy I am with the entire experience. The estimate was accurate, except I asked for additional work to be done to my car so certainly, I had to pay more. Overall, the prices were competitive and the service was truly great. I already recommended them to my entire circle of friends and family as I do to you as well. Pros: Friendly, yet professional staff. prompt service. more

So I came on this site before I checked out this place for an estimate, i knew the posts that gave them 5-star-ratings were done by someone at their office, its obvious because they all mispell the same words lol (responsable). But I still went to give them an even opportunity. It wasn't a waste of time because their estimate protocol only took like 2 minutes (that was fishy) and consisted solely of a camera and a guy with a pen on his ear. So here goes the story: When I turned into the customer parking lot at 8 a.m., there were no spaces available (fishy). I reasoned that those cars were actually work that they had not gotten around to because they are 1) lazy and disorganized, and also because 2) it was too early to have a packed lot 3) and because all those cars needed serious body work. So I went in to the office and they got the insurnace information, me and the guy went to take a look, he said that I should leave the car because ""its dangerous"" to drive around like that, the damage was obviously not as bad as he made it seem (you should have seen his facial expression; I knew he knew that I knew that I wasn't buying it lol), he took pictures, and then walked away. I was amazed at how fast this occurred, he didn't even give me a paper or a ball park range of the estimate. He just said that he would let the insurance know. I was driving home thinking ""would I trust Auto Craft with my car, my source of transportation?"" the answer was Hell No! \r A week later the ins. company contacted me and said they needed me to take in my car in for an estimate. I said I already did, they said no you haven't. The guys at Auto Craft must have not gotten around to sending the estimate to the insurance (I was not suprised).Two weeks later, I took my car to another place. That place called to see if they could use Auto Crafts's estimate, but Auto Craft had still not submitted the estimate.\r \r Take home message: don't take your car here, unless you like to give away money Pros: They had a lot of work to do Cons: They weren't getting it done more

\r CUSTOM AUTO CRAFT HAS BEEN AROUND FOR OVER TWENTY YEARS...I HAVE SEEN NOTHING BUT LOYALTY. TIPS FOR YOU DISGRUNTLED CUSTOMERS: !. Clean your own car...it's not a car wash it is a repair facility...\r 2. take your personal belingings out of the car...noone takes responsibility of stored items even at public wokrout areas....they are not your personal storage..take your s*** out when you drop the car off so you won't cry about things being taken. more

Avoid at all costs. Get quoted one price and then get charged another. Service itself is shoddy and a really gross dude tried hitting on me. more

why would you leave your personal valuables in the vehicle after the shop asks you to remove all belongings from your car and makes you sighn that they are not responsable for any lost or stolen property. this shop is a very reputable shop its unfortune it that their are miserable people with no morals always wanting somthing for free, and makeing fale remarks to ruin peoples images. Custom Auto Craft has been around since 1984 and holds a reputable reputation It prouds me to know that people like that will not be coming back to this facility out of 250 cars they repair a month thier is always one miserable person. more

Let me start by saying that I have never written a review about a company until my experience with Custom Auto. When I found out that my ipod was missing from my glove box, I was for sure annoyed. I called custom auto to inform them about what happened. I understood the stolen items policy and I never asked for money, but as a business owner myself...I felt that it was necessary to let management know that after hours (or during work hours)people were robbing cars. I would like for someone at custom auto respond to why my Toyota emblem was taken from the back of my car? I never got a response to that. Pros: They are in a great location Cons: No security. vandalism more

The best experiance of my life when my husband crashed my vehicle it was picked up and taken to anothier shop and the shop just felt shaddy so i called custom auto craft and spoke to lucy and she helped me handle the whole process in such a great and effortless mater. My Bmw 750il had 30,000 dollars in damage after 1 month my car wass ready and Arno is just unbelievable so profesional so experianced ansered all my questions before i could ask them. Only people I will ever trust to take care of my vehicle needs. Pros: experiance, quality, customer servise Cons: none to mention more

I took In my porsche gt3 and after i got it back i was so shocked it look like it just came off the dealer show room floor i pulled it into my dealer and asked for an inspection that i was intreasted in buying the vehicle to see if it was in a wreck and their answer was no car had never been in a wreck. Arno is and his team are so profesional, kept me posted at all times with any changes to thew completion date i would not take my vehicle else where ever. I can't imagine any one else chosing anotheir shop. Pros: The staff and quality is unbeliavable. Cons: only concern is if you don't use them more

I am not happy with the quality of work. When I came to pick up my car I found a lot of little things wrong. Random car parts were in my trunk and passenger seat, head light bulbs were burnt out, flat tire. It has been one month since I picked up my car, and I am having numerous problems. One of which is something that custom auto was paid to fix. more

I brought my car in to get body work done. When my car was complete, I was not happy at all. My interior had black stains/smudges everywhere, all of my interior light bulbs were burnt out, some work was overlooked and had not been attended to.Trash from the workers' lunch were all over my car. There are so many body shops here in LA... Go somewhere else. I would not go back! Pros: nice people Cons: work not complete, Trash in my car more

I got my car fixed over there. I had totalled it and they put my car in its original factory shape in a very reasonable timely manner and I just loved it. They might not be the cheapest in town but that's fine. I don't always go for the cheapest price, you might pay a little more but you get customer service. I was referred to them by Amir the owner. Amazing person and I got what he had promised me. Thanks Amir. Pros: Great quality, couldn't even tell my car was totalled Cons: really can't think of one. more

i was pleasantly happy with the work and service. it was good but not great. i guess it happens in the auto industry. Pros: good work Cons: not precise on time to fix more

I love this place. The transpo department Teamsters on a shoot I worked first recommended the shop and I've never been disappointed. Custom Auto Craft fixed all variety of problems with my cars (one import, one domestic) and co-owner Arno is one of the most trustworthy businessmen I've ever encountered. For no-hassle, no-pressure, high-quality repairs at extremely reasonable prices, check this place out. Pros: Awesome service, repairs Cons: Busy more