This company is apparently on very shaky financial ground and is unable to fulfill their contracts in a timely manner. It took six months to get my kitchen (it was supposed to be around three months) and the interim period was filled with "no responses" and downright lies. Among the reasons is that they haven't paid their subcontractors and therefore can't get any work completed. To cover themselves, they make any number of promises and then lie (when they respond at all) about when the work will be completed. It's best to avoid them.