Overall, I'm more comfortable with Cubby's Canine Castle than the larger ones in our area, but something about this place rubs me wrong. They don't allow you to tour their facility, and the owner Sarah Winkelvoss is one of the most unfriendly, least personable people I have ever met or done business with. Every time I take my dog to Cubby's Canine Castle and Sarah is there, she avoids eye contact, is dismissive and kinda seems annoyed that she has to deal with my dog. Never once has she thanked me for my business. Never a smile from Sarah at drop-off or pickup. Not even so much as a hello or good-bye! And if you don't use their other services and attend their training classes as they advise, you are treated like a second rate customer. (Maybe this is why I get the cold shoulder.) The only saving grace is that Cubby's is a relatively small facility, and the other staff is friendly - high school or college aged kids who most probably are able to keep positive due to their love of dogs and future plans working with animals.