They tore my sprinkler system to shreds, their cement truck sat in my driveway and dumped its leftover cement or concrete (whichever it was) on my new crush and run, then one of the white posts in the spa system is still leaking water and they said they would fix it and never have. They came out here twice to fix it, sent me a bill for $115 and it is still not fixed. This pole was leaking from the time they built the spa until now so why should I have to pay anything to fix it? Now the spa is leaking water a LOT. They said they wouldn't come out here again without more service charges (the spa was just finished in mid October, 2010). So today I had Accurate Leak Finders, Inc. come out to find the leak (for $375). There is a crack in the floor of the spa. I will contact Crystal Pools once more but be willing to bet they won't fix it without charging me. Thus, I will be forced to take them to Magistrate Court. If you want to deal with all this, then use them. If not, I would be very careful of what pool company I used.