Crunch is an absolutely despicable company that steals members' money. I cancelled my Crunch membership back in January due to poor customer service and a terrible personal training experience. I had a lot of training sessions left which were only refunded after obtaining a doctor's note. They sent me a refund check and it bounced. The company lied and stole my money. If I could leave 0 stars I would. I was a Crunch member for 14 years. This location used to be wonderful with great staff and classes. They cut the classes and the good instructors. They also don't really go by their "NO JUDGMENTS" philosophy. The trainers fat shame you when they fail to do their jobs correctly. The trainers are under qualified and don't know how to treat their clients. The water is always off and the group fitness rooms smell. The yoga mats are dirty and falling apart. The management is terrible and when you have an issue they pass you off to other employees who then pass you off again. Once you pay for the membership and training packages you don't matter. There is no customer service or anyone to speak with. Beware before joining, there are tons of other gyms in the city.