Not sure about the preceding review. Maybe an ex-girlfriend ... or didn't lose the 50 pounds ... sounds pretty severe. My experience is exactly the opposite. Great trainer. Great facility. The guy knows what he's doing, he's there even when I have to reschedule. Yeah, it's New York, so sometimes the person who gives you the towel is chewing gum and is studying for a test at NYU. But the trainer has buffed me up. Part-time actor named Chris, certified, great sense of humor.