Wait times are lengthy in both the waiting room and the exam rooms - if you have to bring your small children along please keep this in mind.
The office staff could use a refresher in care, compassion, and concern - especially concern for private patient information (no one in the waiting area needs to know my home address, telephone number, or insurance carrier).
The staff are not rude, but they are not successful in hiding their boredom, keeping their private conversations and personal opinions/problems/viewpoints from being heard by every patient not suffering from age related hearing loss. They could also smile a bit more, look the patients in the eyes a bit more, and wait until one patient has walked away from the desk before interacting the the next person in line. They mean no harm; they are just so apathetic.
Hold times on the phone are upwards of 5 minutes - this is BEFORE you even speak with a real person.
One NP suggested I take Pepto - while I was suffering pregnancy sickness (I was being seen by her for an issue unrelated to the pregnancy). For those unaware please be advised that products containing aspirin should never be taken by a pregnant woman, and if it IS necessary then it should be handled by the woman's OB.
Mention that you do not celebrate Christmas or Easter due to your not being a Christian (when asked by a doctor or NP what your family plans involve for the upcoming holiday) and the chit-chat suddenly dies a terrible and awkward death. Then come the strange reassurances that my personal belief is valid, and has a purpose in the world. That, or they ""know someone who knows someone"" that celebrates ""differently"". This is more apt to happen if you're seen by one of the older gentleman doctors. It's sad.
Also, at least two of the docs share a little too much in regards to their churches - I respect an individual's belief and choice of worship/non-worship, but I don't appreciate having a professional assume that I, their patient, share their views and care to hear them essentially toot their philosophical/religious horn. Their love of their deity is wonderful, and I am glad that it brings them peace and joy, but it's totally irrelevant to the business at hand.
I've been a patient since 2003 ONLY because it's close and I only go if I need meds for a cold or sinus infection, etc. Now that Garner is growing there is another choice of GP. Time will bring in more choice, and I see this practice losing most patients who are not senior citizens (as they have patients who are older and may have never used the Interweb)