I used to go into the Crumpet Shop three times daily for tea and once for lunch. At first they were friendly and convenient, but somewhere along the line they hired all these sassy ""students"", and trying to get a cup of tea and a piece of toast has become like entering the ninth circle of hell. Two weeks ago, while one employee very slowly completed latte orders and another, the ""crumpet toaster"", just stood there, I waited over six minutes for someone to ring me up for tea (all they do is hand you a cup, and you fill it yourself from a big thermos). Had I not just given up and left, who knows how long I would have had to wait! The next week, I paid the girl at the till for tea, and, rather than give me the cup (which was on her side of the counter) she gave me an impassive stare and said, ""Get it yourself."" And don't assume that I'd been some sort of shady customer. I always tipped at least three dollars every day, and this was after spending only six!
Pros: Relatively inexpensive, quality ingredients and tea
Cons: Employees are rude, service is terrible and inconsistent, menu items often unavailable, portions inconsistent