Honestly, this travel agency has got to be the worst experience EVER for vacation planning! The ladies are nice to some point, but the service is horrible. I usually book a vacation at least twice annually. I booked with this agency for the first time this past April and after I booked, I found out that I have to call every single time i need to make a payment towards my cruise. I have also booked another vacation with another agency who allows me to submit my payments online...super convenient!! Cruises & Moore doesn't have these capabilities and on top of that, I had to use the same person to submit my payment each and every time and she wasn't available half of the time, so I had to keep calling back just to make a payment. It was ridiculous.\!!!! I cancelled my cruise and still haven't received my refund. The owner didn't even know the procedures for initiating a refund. I would never refer anyone to this agency, nor will I ever book with them again.