I bought a brand new Honda Fit in 2009 at Crown Honda, and I'm happy with my car being very fuel efficient.
But suddenly I started to hear some rattling noises on the right part of the dashboard, when driving the car at 65 MPh.
I wrote a detailed letter stating the problem, so the technician would know the necessity of taking the car to a highway to duplicate the problem. But they admitted never doing such a thing.
Long story short: after five frustrated trips to Crown Honda (yes, five times, can you believe this?) I called the Honda National Customer Service, that advised me to take the car to another Honda dealer.
But just to be sure that I'd have my car fixed I filed a complain with the Better Business Bureau (BBB), that helped me contacting Honda.
I took the car to Hendrick Honda, and they solved the problem right away, replacing 4 parts while at Crown Honda they kept stalling me and never replaced one single part! Shame on you guys.
Five stars service at Hendrick Honda, and ZERO star service at Crown Honda!
So, PLEASE, avoid dealing with Crown Honda at all costs and you won't regret later.