I saw a review before going where one person described the staff as ""Snooty"". I can't think of a better word for the kind of attitude of the blonde woman at the desk for people bringing in clothes to sell.
However, ""Snooty"" isn't quite accurate. The employee is offensively (and unnecessarily ... as I was the only person waiting and on 'the list' .... so she couldn't have just been 'having a frantic moment) ""Snooty"" projected outwards.
I noticed it immediately and can alway make such a person calm and friendly. I am a super nice guy.
This woman seemed to get more upset the longer I patiently waited while she tried to find something to do to 'look busy' when there was none and seemed very disappointed when she finally went to check 'the list' of who was next, and there was nobody on the list, I had already put my name on, and nobody even coming in she could use to re-scrutinize her 'list'.
I patiently waited, and despite her repeated 'NOT INTERESTED IN WHAT YOU HAVE' references, I waited and insisted she shift her eyes down and actually look at the very nice clothing I had neatly laid out while she kept me waiting.
She never actually looked at the items I had until I held the up, almost forcing her to look, that she glanced and said ""none of them"" without looking down at the counter.
It wouldn't and didn't bother me if I had brought in items that they did not feel were right for resale (which I even told her), but the attitude was so offensive, had she actually been interested in any of the flawless Armani, Boss, D&G plus items I had, I think I would have changed my mind and not sold to that store because of the way they treat people.
To be fair, some employees were very very friendly and helpful when I had gone in a few days earlier to ask what type of products, labels etc... they might be interested in.
But I suspect the blonde woman with the 'snooty' attitude is not just an employee, but a higher level worker/owner with emotional problems, which affect the business ... based on other strangers reviews I have seen referring to the attitude of employees at Crossroads in West Hollywood.
Cons: The Attitude is overtly unpleasant