Here is the good:
My wife and I decided to trade in our SUV and buy a used truck. We found one we liked on the website, called and talked with the ""website sales manager"" (he was very nice and educated) so we decided to go in and check it out in person.
Now comes the bad:
When we arrived we asked for Craig (website sales manager) but were down-graded to Patrick (pawn). Keep in mind I made an appointment with Craig. We went and looked at the truck, liked it, drove it, sat down to talk. DON'T BE TRICKED - THEY ARE JUST LIKE EVERY OTHER DEALERSHIP!
We talked trade in price, truck price, bottom line, played the you write your price on the paper and I will go talk to my finance manager. He could not close the deal so he brought over his finance manager. We talked and he promised us 5.25%, wrote it down and we went home to think about it. This process started at 6 and concluded at 8:30 (well after closing).
We decided we liked the vehicle enough to buy called the next day and set a meeting to sign the papers. Patrick told us we would be in and out in 45 mins. Got there and they had the car inside, we looked I asked if it was filled up with gas - Patrick said yes and made a joke about even filling a spare tank in the bed (stupid joke). We then sat down with another finance manager and they tried to raise our rate to 6.5%. 3 hours later we left with the vehicle and 1/4 tank of gas. Took 30 days to payoff our trade in loan, still have not received the license plate, loan is in the wrong name, Patrick lied, poor communication, lack of follow up.
To sum it up we like the truck HATE the dealership. Will not buy from them again and would never recommend anyone to buy from them. Shady and trust me they will say anything to sell a vehicle so assume they are lying.
Pros: I like my truck
Cons: salesperson, finance staff, timeliness of process + more