I have gone to Crossroads for many years and loved them, unfortunately today that changed and I will never go back. I haven't had an Amina's for a few years and adopted a little dog last month. She seemed to have a problem urinating and I took her in and 300 dollars later was told she had kidney stones and could only eat a special type of dog food for the rest of her life. I was charged twice for the one bag of dog food ( which is very expensive) and when I called the office back with the mistake, they did not want to give me a refund, I was instead told that they carry this dog food all the time and why don't I just keep it as a credit, that way I wouldn't have to pay for dog food the next month so I agreed. I went I today to get the bag if dog food and you guessed it, they were out, however they had a larger size that I could pay the 50 dollar difference for. I declined and asked for my money back so I could go get he food at another vets office. I was told that they can only mod refunds during the week. I asked the receptionist what I was suppose to do about feeding the dog and she told me that I was my problem, noting they could do! The office staff are rude, they seem to only want your money Even when they make a mistake they won't refund you, they have no concern for the animals oR the owners. I asked to speak to the vet and was told I could sit and wait for an hour and a half and she might talk to me! This office has gone downhill and I am appalled at the unfeeling attitude the staff has. I would def think twice before coming to Crossroads.