Our moving with Cross State Moving was a nightmare from the start to the end. We picked up this company because they are supposed to be professional piano movers and we had an upright piano to move (as well as all our furnitures).
First, the movers showed up almost 3 hours late.
They had no equipment to move the piano, so they dragged it on the sideway and of course they damaged it.
Before unloading the truck from our previous apartment to our current one, the driver demanded that we pay for an extra 2 hours because he thought that moving the piano would take longer than expected (what we did because otherwise they wouldn't want to unload the truck with all our stuffs). However, CROSS STATE MOVING did not move our piano. In fact, they abandon it (on its side= vertically!) on the lobby of our building because the movers said it was to heavy and they had never moved a piano before.
At some point they even wanted to try to ""roll"" the piano to make it move: rotating it on its side, and on the top, and on the side again, and so on!!!
As a consequence, they finish the job more than one hour earlier than what they asked us for because the piano was never moved up to our apartment.
The movers also behaved very badly with most of our furniture: trying to carry our flat screen vertically (on its side) and alone when it is written on the box that it should be moved by 2 persons at least, and always stay horizontally.
We discussed this matter on the phone with the company several time and we sent them emails although they never replied to them. On the phone, they agree to refund on our credit card the one hour of overtime we paid and that is not appearing on the bill plus one hour of compensation for the fact that the piano had not been moved to the second floor, as basically the movers lost one hour trying and arguing with us for not moving the piano upstairs.
But of course, our credit card was never refunded, and at the end the company just stopped answering our phone calls, or put us on hold… for ever.