I own a 2007 Cadillac that I bought from a non-Cadillac dealership (first mistake). Within days, my check engine light was on. I brought it in to Crestview and was greeted by the service guy, David. He listened to my gripe and told me not to worry. In fact, he found out my car was still under warranty! Upon inspection, they found quite a lot of things that needed to be fixed that I wasn't even aware of. David let me know that because the Cadillac was still under its warranty that I was eligible for a loaner car, covered under the warranty. I drove home a bit worried about what this was gonna cost me.
The next day, David called me to let me know my car was ready. A bit apprehensive, I came in that afternoon to pick it up. David greeted me with a list of issues they found. I about fell over when he said they had already been fixed! I asked him how much it all was, upset that they didn't call me for approval. He stated that it was all covered under warranty and it was no money out of my pocket! Not even the rental loaner!
By far, the BEST experience I have had in service. My Grandfather ran a service garage for 40 years and was successful only due to his great work and customer service. My car runs like new now. Thank you David Hernandez and the team at Crestview...