Having grown up in Europe, I am a little spoiled when it comes to skincare. What I particularily love about Carol is the time she takes. She takes the time to get to know your skin and optimize your treatments. It may sound funy, but she developed a relationship with my face and, judging by the glow and clarity, my face seems to really like it. :) Another thing I value is that, unlike treatments at spas, you are never watching the clock at Crascent Moon. There is no such thing as a ""60-minute facial"" - instead, the facial takes as much time as is needed to get your skin in shape. And, unlike at a spa, here you will never feel pressured into buying product. Highly recommend!