2 of my scores have gone up. The other has decreased but I was told it was due to timing. 1/3 of my items have been deleted. Mark has always answered my questions and processed my information quickly. My profile has not always been updated but I do monitor my account as well. The score is the most important thing. I would recommend this service to others whose scores are low. I wish I would have know about this service a year ago! The bureaus are so difficult to deal with alone.