Good: Size. Bad: The staff is rude, the prices are too high, they are not child friendly.. Improvements: A play area for the kids, lower prices, better customer service, dropping the pick up fee.. Other: A lot of things changed for the worse with the new owners. They did away with the play area, they talk rudely to the clients and the children, they started charging high prices for their used items, taking a higher commission and charging a new pick-up fee. I had to stop going because I could not stand the way they talked to me or my children or the way they talked about other customers when they left the store. I also was not willing to pay their higher prices, higher commission fees or the pick up fee..