We had mixed results w/ the furniture on our registry. All three pieces we chose ""Required Assembly"" to varying degrees and that is where the problems arose. The first piece, a dining room table, came in an enormous and very heavy box that barely squeaked into our apartment and would probably be a no-go for many NYC aptmts. Unfortunately, upon opening, it was damaged in transit, requiring phone calls to Crate n Barrel and rescheduling the takeaway and separate re-delivery. The second piece we ordered, a medium sized cabinet/wall unit, we discovered a defective piece halfway thru assembling it and had to call Crate n Barrel, coordinate delivery and take-away, and leave the unfinished piece in our 1-bdrm aptmt. Yet they sent the wrong replacement piece, requiring us to go thru the whole replacement process again. The final piece, a large china cabinet, was the most troublesome. Once again there were defective pieces, so they sent us a whole new one and told us to pick and choose. Yet the whole second shipment had small problems w/ lots of defective pieces and we ultimately decided to send it all back and find a new one elsewhere after spending several hours partially assembling it. The net-net of it is, we are happy w/ our table, we're content w/ our small cabinet which is not completely aligned but functional, and we gave up on the last piece after all the agita the 3 pieces combined caused us. Yet the whole process was very, very time-consuming despite, requiring alot of phone time and leaving work early several times for deliveries/re-deliveries. We did receive excellent customer service, but would never, ever purchase ""assembly-required"" furniture from Crate n Barrel.