We visited for the last time 3 weeks ago today. What a miserable experience. We like Cracker Barrel food and have dined at dozens of them across the south east (Recent dining at the Manchester, TN was world class!). Why our home town had to get the worst one is beyond me. This has been a lack luster Cracker Barrel from day one. Service is poor and management is a problem. While managers are nice and seem concerned when you have a problem, they do little to correct the problem after a complaint. If you have a bad meal, which you will here, they are reluctant to take care of the meal or at least take the item off that wasn't fit to eat. Our last dining experience here resulted in us and two other tables walking OUT after 55 minutes of being seated for breakfast and no food! Keep a 17 month old that is hungry entertained for an hour, only to discover after 45 minutes of waiting that your waitress did not even turn your order in! To top it off, she didn't even know which table had ordered which and had to recite the ticket back to us not once, but on two occasions. What added insult to injury is when us and the couple seated next to us, who had been there 10 minutes longer than us, witnessed a table that was seated after us by 10 minutes receive their food first! We all left right then.\r
I did not complain to the manager. Past complaints have done no good and I was too darned mad to talk to anyone. My wife called a couple of days later and did talk to the manager. Apparently we had made a statement this time because he was apologetic and offered, for the first time in that place's history, a free meal, which we declined. Why take it? We won't eat there again and that's a promise. I've given this place so many chances, it's unreal. It's our own fault for coming back just to receive more lack luster service. We travel enough we'll get our Cracker Barrel fix elsewhere.\r
Not recommended! Why eat somewhere when you'll get bad food, leave $25 poorer and ticked off?
Pros: Nice shopping?
Cons: Bad service, bad food and then occasional good meal-spin the chamber