I was also at the McIlwain service. I had the complete opposite experience than Dianna B. I thought the funeral director and the attendants at the funeral home were wonderful. They were very attentive to the needs of the family and of the friends who came to pay their respects. During the service, person after person got up to pay a tribute to Shawn and no one felt pressured to hurry up or to end quickly.It was a very emotional funeral service and the funeral director did a great job handling all the grieving family and friends. I have friends who have also used this funeral home for their family, and they only had good things to say about it. I would highly recommend this funeral home. The facility is beautiful and the staff is loving and caring.