Dr. Romberg in particular is a caring dentist and really tries to make the time you spend in the chair as pleasant as possible. The staff is, unfortunately, rude and have very poor customer service skills. Through a few different experiences I've had here, I learned the staff would rather lose your business than go the slightest bit out of their way to make you a happy patient. It's a shame, because Dr. Romberg really is a good dentist. For me personally, though, it just wasn't worth it to be treated so poorly by the staff.