Covert Chevrolet Buick GMC Bastrop

I decided to get a new car and has been shopping around for quite some time. I had dealt with so many other dealerships and none were very helpful in getting me the vehicle I had wanted. I had the run-around many times. Not here though... I called Covert and spoke to Rafael. He told me the vehicle they had was still available and I told him I would be driving from pretty far away to look at it. He was ready to help as soon as I got there, and I was test-driving the car within 5 minutes after I had arrived. We went inside and did all of the paperwork with no hassle whatsoever. He gave me the best deals, and was very conscious with my time as I had very little time before I had to be back at work. Little did I know, I had the car detailed and delivered to my house with a full tank of gas the next day. He took care of everything and was completely helpful with all of the financial things. It was a good car buying experience! more

We all know how frustrating trading/buying cars can be. This, however, was the worst I've experienced.\r \r I saw a car online at this location and drove to Bastrop. Upon arrival, I was quickly met with ""good ol' boy"" arrogance. This attitude intensified when I pointed out an issue with the vehicle's history. (They were not going to disclose this info., I had to find it.)\r \r Once this issue was cleared up, we haggled. The salesman and Chance (GM) tried some annoying intimidation tactics. After I threatened to walk 2X, a deal was made...not by the salesman I initially haggled with, thank goodness he had disappeared. Maybe working on his J.R. Ewing impersonation in the bathroom? \r \r After financing, I waited for 2 HOURS for them to ""clean and service"" the car. Within a week of taking the car home, there was an electrical issue their own mechanic stated should've been caught, discovered the oil change was not done as promised, in between/under seats were filthy...horrible detail job.\r \r They eventually took care of everything...but took many emails, faxes, phone calls and a lot of my time. (BTW, don't annoy the secretary by asking for the correct fax #). You will get the fax #...served up with a side of bitchiness.\r \r The Finance Dept. was great to me, very informative. This was the only positive portion of this dealership. \r \r \r \r \r \r Pros: Finance Dept. was helpful Cons: poor customer service, generally careless attitude more