I had the WORST experience with Courtney Landscape and Pools building my pool. Throughout the build, several days would go by without any work being done, without reason and no contact. At least once a week, I had to call to find out when work would resume. They failed several Clark County building code inspections and the company’s manager assigned to oversee the build explanation was that the inspector was too strict with the interpretation of the requirements. The white plaster has mottling, dark grey areas, which make the pool look dirty. I am convinced that I am going to have to file a complaint with the Contractors Board to get this fixed. The supervisor would show up once in the morning when the crew started working and once at the end of the day. There was ZERO supervision of the work being done.
They provide a false sense of security to customers when signing the contract because the payments are broken down into stages. What they didn’t tell me was that the required payment schedule is at intervals that include money for work that has not been completed yet. I told them that I refused to pay for work that hasn’t been completed yet and they immediately threatened to stop work on the job.
The completion was SEVERAL MONTHS past the expected completion date in the contract. The completion delay resulted in having to wait MONTHS to use my pool because it was too cold when it was finished. I wasn’t offered any concession to compensate for it.
I work from home so I had the ability to watch every part of the construction. The owner of the company told me that I was the worst customer that they ever had because I didn’t give them enough time to find the mistakes & then fix them. That’s what I got from hiring Courtney Landscape and Pools. They have to take months to screw up your pool and then you have to wait for them to figure out what went wrong so they can fix it. If it’s something that’s not immediately apparent, you will eventually find out way after they have your money and are long gone.