EXTREMELY POOR CUSTOMER RELATIONS AND SERVICE. Do not drop off your clothes here. You will save yourself time, money, and ultimately frustration. I dropped off a number of items at the Harmony location at the end of January. One of these items was a very nice dress, that retails for $200 through Nordstroms. It's a hand beaded dress, by a designer that sells her clothes through the store. While dropping off my dress, I specifically asked the young lady at the front whether or not it was safe to clean the dress. She replied ""Oh! Yes of course. It should be fine"". Wrong. I go to pick up my clothes, pay for the amount, and as I walk out to my car, I notice a trail of thread coming off of my dress sandwiched in between the other clothes (they didn't even bother to put it in it's own bag). As I take out the dress, i notice even more thread, and then that there are entire rows of beading completely ripped off from all over the dress. It was destroyed. \r
The only thing more frustrating then that however, is the MONTH it took me to get a hold of the owner, Amy, to get the issue resolved. I would call, they would tell me she's working on it. They would tell me she's waiting for more information. Finally almost a month later I call furious, and I'm told they can't find the dress so they dismissed the matter...They couldn't find the dress, because they sent it home with me. However, if they couldn't find the dress, why wasn't I called and told?! Finally I'm forced to drive 30 minutes out to the location where Amy works, to talk to her. Where she basically tells me I'm SOL, they aren't responsible for beading mishaps as it clearly states on the receipt. I look at the front of the receipt, nothing. The ""clearly stated information"" on the receipt is located on the back, in size 1 font, in GREY. About as clear as fog. At this point I'm livid, and Amy tells me that because of the circumstances, they will go ahead and give me a refund for the dress. However they can only give me 10 times the amount I paid to have it cleaned, but that I'm more than welcome to take the dress. How generous of you. Your employee destroys an article of clothing assuring me it will be ok, beats around the bush for a month to fix the issue, and then in the end I'm the lucky owner of a destroyed designer dress and half the money it actually cost to buy it. \r
Save yourself the headache and drop your clothes off somewhere else.