Dishonest! Rhonda, one of the owners of Countryman's Village Jewelers, sold me a gold, non-Rembrandt Charm when I had ordered and paid for a 14k gold "Rembrandt Charm". "Rembrandt Charms" are a reputable brand and cost almost twice as much.
It was embarrassing to learn that the charm I had gifted my mother was not authentic. My mother informed me that all Rembrandt Charms are trademark stamped "RQC". I took the charm back to Countryman's Village Jewelers and questioned Rhonda about its authenticity. I showed Rhonda that the charm she had sold me had "14kt" written on the bottom, not stamped "RQC". Rhonda said that not all Rembrandt charms are trademark stamped...NOT TRUE! I contacted Rembrandt Charms and the rep confirmed that ALL of their charms are trademarked stamped "RQC". You can "Google" the trademark info as well.
I asked Rhonda to exchange the non-Rembrandt charm for the authentic one I had ordered and paid for. Rhonda said there would be a 15% restocking fee! PLUS, the price of gold had gone up and I would be responsible for the difference, too! I would not recommend this jewelry store to anyone.