When we bought our 4 acres in the country, we needed a machine to help us clean the place up. It had been abandoned for a number of years, and had become overgrown. We literally had to hack our way across the property to get to the river the first few weeks we were in our new home.
We purchased the DR Trimmer/Mower from them. It has become a workhorse around our place. It gets into places where our tractor mower can't get, and it gets up around trees and structures that we can't get to with our tractor mower or the small lawn mower can't handle.
We have had issues with it over the years. A couple of parts have had to be replaced, which I did mostly on my own. It is a simple machine, not too hard to work. But I also am working these days, so I have had to take it to an authorized repair shop for it's annual tune ups.
I usually just call customer service with a part number and they ship it right away. Parts have not been too expensive, and as I said, I can do most of the replacing. Only once, for the belts, have I had to take it to the repair shop.
Recently I had a problem with a replacement spring breaking. I had ordered a replacement, they shipped it, I put it on and a couple of days later, it broke. I called, and they are sending me two new replacements free of charge and the customer service agent apologized for the inconvenience.
I know I paid a bit more for this machine, but it has been very helpful in keeping our 4 acres looking like a park. It is a work horse, doing more than it's share of cleanup and finishing every year, and it is easy to use. It takes down weeds, brush and all sorts of nasty things growing where we don't want them.
If you have a large wild space you want to tame, this product is a great time saver that is easy on the back and worth the price. And with the kind of consistent excellent customer service I've received over the past 5 years, it is a product I feel was worth every penny.