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Country Estates-Agawam - 1 Reviews - 1200 Suffield St, Agawam, MA - Residential Care Facilities Reviews - Phone (413) 789-2200

Country Estates-Agawam

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1200 Suffield St
Agawam, MA 01001
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(413) 789-2200
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We had to send my brother, Steven, to Country Estates for hospice care. He was only 44, but was stricken with Cancer. He had been treated for 16 months and nothing worked. We rese...

Editorial review from Citysearch 8/28/2012

Avoid this place. Call bells go unanswered for hours. The management style is micromanagement and because of that the place is understaffed and the staff that is there is not allowed to make independent decisions. The CNA's are mostly not certified and are just taken off the street and trained. Your loved one will wait forever to get a simple request and could be dead for hours before anyone even checks on them. Very unprofessional. The place is filled with germs and patients are constantly being treated in unhealthy environments. The social worker staff is incompetent and can not even perform the most simple tasks requested by the family or patient without being hand directed. I would not put my loved one in here. more

hospice care 7/20/2010

We had to send my brother, Steven, to Country Estates for hospice care. He was only 44, but was stricken with Cancer. He had been treated for 16 months and nothing worked. We reseached many facilities before choosing this one. We were told he had between 2 weeks and two months to live. He arrived on tuesday and passed 5 days later. I have to say I was disappointed with the facility. They were not very supportive. The communication was poor. I would have thought they would have keep us posted on his condition. Telling us what was happening to him and what was yet to come. None of this happened. His last day of life they barely came into his room @ all except to read his pump. Twice they brought us a tray of cookies and coffee. When he passed I had to go out into the hall and search for a nurse to come in an pronounce him.\r This was not what I thought hospice care was all about. I expected a lot more support and communication.\r Over all I was disappointed with his care and ours. Pros: not supportive more
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