Mr Hersey and his unprofessional team of constantly changing workers damaged our toilet, baseboards and shower faucet. They were always in a rush when they were working on our home. They never arrived when they said they would and they always left early which lengthened the duration of the install. Mr Hersey was polite at first, but quickly became rude. If we had any concerns about the tile he became very defensive and aggressive. After he was paid in full...he left our home a complete disaster. After my wife and I cleaned up our home, we noticed several chipped tiles around the house. When we called Mr Hersey and asked him to replace the tiles...He said ""No...my warranty does not cover chipped tiles"" He also stated that he was done with our tile job and the he would not come back because my wife and I were nothing but a problem for him! Shocking...that someone like Mr Hersey can be allowed to get away with treating people this way! Be careful if you choose this company. Mr Hersey will take your money and run.